GreyLabs AI, a cutting-edge speech analytics platform tailored for financial institutions, has successfully raised over $1.5 million in a seed funding round led by Matrix Partners India. The round also witnessed participation from prominent investors including Vasant Sridhar (founder of OfBusiness), Narasimha Reddy (founder of MoEngage), Nitin Gupta (founder of Uni Cards), Anil Goteti (founder of Scapia Cards), among several other angel investors.
Founded in October 2023 by Aman Goel and Harshita Srivastava, with later additions to the team including Debabrata Basak, Raj Sanghavi, Shivam Gupta, and Shreyas Patel, GreyLabs AI is set to revolutionize the extraction of actionable insights from unstructured data for banks, financial institutions, and fintech companies. The platform focuses particularly on speech data generated in call centers and email communications.
GreyLabs AI’s innovative technology automates the call quality assurance and agent training process, aiding enterprises in maintaining compliance with regulatory guidelines and boosting overall operational efficiency. Additionally, its capabilities extend to identifying lead generation and cross-selling opportunities within calls.
The team behind GreyLabs AI previously co-founded Cogno AI, a conversational AI platform for banks and financial institutions that was acquired by Exotel in 2021. Leveraging their extensive experience, the founders aim to address the growing need for advanced speech analytics in the financial sector.
The platform’s competitors include Uniphore, Mihup, and indirectly Contiinex, and Reverie, among others. Despite the competitive landscape, GreyLabs AI’s founders are confident in their differentiated value proposition and the potential to make significant strides in the market.